This Privacy Policy describes how your personal information is collected, used, and shared when you visit or use https://rxbridge.com, https://synapse.rxbridge.com, or Synapse Mobile™ (collectively the "Apps").
When you use the Apps, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you use the Apps, we collect information about your usage of the Apps. We refer to this automatically-collected information as "Device Information."
We collect Device Information using the following technologies:
Additionally, when injured workers fill medication, pharmacies process those fills, and Adjusters and Case Managers interact with those fills, we collect information pertaining to those interactions. We refer to this information as "Fill Information."
Within Synapse Mobile™, injured workers have the option of sharing Wearables Information with us via Apple Healthkit and Google Fit. Sharing this data is voluntary and requires your permission within Synapse Mobile™. Data collected includes - but is not limited to - Heart Rate Information, Step Information, Height and Weight Information, Blood Pressure Information.
Synapse Mobile's use of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.
When we talk about "Personal Information" in this Privacy Policy, we are talking about Device Information, Fill Information, and Wearables Information.
We use the Fill Information that we collect to maintain health records and do our part to help maintain the best standard of care for Injured Workers. Additionally, we use this Fill Information to:
We use the Wearables Information that we collect to maintain health records and do our part to help maintain the best standard of care for Injured Workers. Additionally, we use this Wearables Information to:
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Apps (for example, by generating analytics about how our customers browse and interact with the Apps, and to assess the success of our features).
We do not share your personal information with any third parties. All Personal Information is only shared with the injured worker, the worker's employer, and the employer's contracted representatives.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Please note that we do not alter our Apps' data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
European residents are not users of either Synapse™ or Synapse Mobile™. As such, the only data available would be web logs for our marketing site https://rxbridge.com, which are purged regularly.
We will maintain your Fill Information for our records unless asked to delete this information by the injured worker's employer or the employer's contracted representatives.
We are committed to protecting the privacy and security of your sensitive data. We employ robust data protection mechanisms to safeguard your information against unauthorized or unlawful access, destruction, loss, alteration, or disclosure. All data transmitted between our applications and servers is encrypted using Transport Layer Security (TLS) 1.2, ensuring secure data transport. Additionally, data stored on our servers is encrypted using Advanced Encryption Standard (AES) with a 256-bit key (AES-256), providing a high level of security for data at rest. Our application also incorporates strict access controls, ensuring that only individuals with the appropriate permissions can access sensitive data. By implementing these measures, we strive to maintain the confidentiality and integrity of your information.
The Apps are not intended for individuals under the age of 18.
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at CustomerSupport@RxBridge.com or by mail using the details provided below:
PO BOX 1107, Dublin, OH, 43017, United States